Heavy-duty towing
A heavy duty towing website that names your equipment
Last updated
The short answer
A heavy duty towing website should say what class of vehicle you recover and what equipment you actually run, because the people searching are fleet managers, dispatchers and drivers who need the right wrecker, not any wrecker. TowSitePros lets you publish a heavy-duty service page and takes each request in as a job with the details a heavy call needs.
Who searches for a heavy wrecker, and what do they need to see?
Most of them are not the driver of the stuck truck. They are a dispatcher hundreds of miles away, a fleet safety manager, a shop that needs a tractor moved, or a driver reading your page from a cab that will not go anywhere. All of them are checking one thing: can this company lift and recover what I am responsible for?
So lead with the rigs, not the history of your company. Tractors and trailers, straight trucks and box trucks, buses, motorhomes, dump trucks and refuse trucks, whatever is true for you, and a direct line to someone who can answer a technical question.
What should the equipment list look like?
A short, exact list of what is in your yard, written the way a dispatcher would say it. Only list what you own and operate, because a borrowed rotator that is three hours away is not on your page.
- Heavy wreckers, and how many you run
- A rotator, if you run one, and what you use it for
- Air cushions or other recovery gear, if you carry them
- Lowboy or heavy-haul trailers, if you move disabled equipment
- Service trucks for tire, air and light mechanical work on scene
What a heavy tow request needs to collect
The vehicle and what is wrong with it, what it is carrying, exactly where it is, and whether it is blocking a lane. The request form has a heavy-duty service choice, vehicle fields, a pickup location with notes, a destination and a free-text box. It has no weight field, so the notes are where load and cargo details live.
Tell people what to put there: loaded or empty, the cargo, the exit or mile marker, which way the rig is facing, whether it is upright, and where it should go. You still confirm all of it by phone before you send a truck.
Sending the right unit
Record each unit by type, and a heavy-duty job shows a hint when the truck you pick is not a heavy-duty one. It never blocks the assignment, because a dispatcher who knows the situation should be able to override it.
The driver gets the job by text with navigation and status buttons, and photos taken at the scene are filed on the job, so a disagreement about condition later has a record behind it.
Fleet and contract calls, and what this does not do
Log a job that did not come from your site and record where it came from and who is paying, including a purchase order, claim or dispatch number. That keeps fleet and contract work separate from retail work in your reports, and the results export to a spreadsheet.
Be clear about what this is not. There is no motor-club digital dispatch connection and no impound or lien processing. If those run your business, keep the system that handles them and connect it through the API.
Frequently asked questions
Can I say we have a rotator on the site?
Only if you own or operate one. The site publishes the equipment you write on your service page, and nothing checks it for you. Claiming equipment you do not have costs you the call and the customer when the truck that arrives is the wrong one.
Does the request form capture vehicle weight?
No. It captures year, make, model, color and drive type, plus a notes box. For a heavy call, your service page should ask people to describe the load and the situation in that notes box.
Can a fleet manager follow the truck?
Yes. The customer on the job gets a private tracking link with the arrival time you set and, while live tracking is on, the truck on a map. It needs no account.
Can I keep contract work separate from private-pay calls?
Yes. Each job carries its source and its payer, so reports split retail from fleet and contract work.
See what your towing website would look like
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