Accident recovery
An accident recovery towing website for stressful days
Last updated
The short answer
An accident recovery towing website should speak calmly to a driver who has just been in a crash and collect the scene details you need to send the right truck. TowSitePros gives accident recovery its own service page and request form choice, with a photo record and a job timeline whose entries cannot be edited or deleted in the product.
What does a driver after an accident need from your site?
Calm, clear language and a way to reach a person. A driver after a crash is shaken and may be dealing with police, other drivers and an insurer at once. The page should say you handle accident recovery, in plain words, and give them one thing to do: call.
Put the emergency line at the top for anyone hurt or in danger: call emergency services first. Then say what you do, what to have ready when they call, and that you will tell them honestly how long you will be.
What should the request collect at an accident scene?
The location, the vehicles, and whether they can be driven. The form has accident recovery as its own service, with vehicle details, drive type, pickup location with notes and a destination, and the notes box carries the rest. Ask people to say which road, direction and nearest exit or cross street they are on, because a driver who is shaken often cannot describe where they are without a prompt.
- Road, direction and nearest cross street or exit
- How many vehicles, and whether any block a lane
- Whether the vehicle rolls and steers
- Whether police are on scene
- Where the vehicle should go
Police calls, private calls and where the car goes
Calls from law enforcement come from the officer, not your site. You can log them as jobs yourself and record the source, but the product does not receive rotation calls, run rotation or do impound and lien processing, so those stay in the systems you already use.
What your page can do is settle the questions a shaken driver asks next. Where will the car be taken, when can I get my belongings, and what do I need to bring. State your yard hours and what you ask for, in your own words, so the customer is not guessing at midnight. If your yard needs photo identification and the registration to release a car, say that on the page, since the driver often finds out only when they arrive.
Choosing the truck for a wreck
An accident recovery job shows a hint favoring a flatbed, a medium-duty or a heavy-duty unit, and narrows it to a flatbed for an all-wheel-drive car or a note about locked wheels. It is only a hint, and you can override it.
A scene with more than one vehicle, a lot of debris or a vehicle in an awkward position may need more than one truck. The page cannot decide that, but the notes you ask for give your dispatcher the picture before the first truck rolls.
The record, and what your page should never promise
Accident jobs get questioned later. The driver photographs the vehicle at pickup, at any damage and at drop-off, and every status, note and photo lands on a timeline whose entries cannot be edited or deleted in the product.
Do not use the page to give legal or insurance advice, and do not promise anything about a claim. Your job is to move the vehicle safely and keep a clean record.
Frequently asked questions
Should my site tell customers what insurance covers?
No. Coverage depends on their policy and their insurer, and your page is not the place to promise anything about it. Say that you can move the vehicle, and point them to their insurer for coverage questions.
Can I log police rotation calls?
Yes, as jobs you enter yourself, with the source recorded. The product does not receive rotation calls or run them for you.
Can drivers photograph the scene?
Yes. The driver job page takes photos at pickup, damage and drop-off, filed on the job. The office sees them on the timeline.
Does the tracking page help at a scene?
It can. With the customer's agreement to texts, they get a private link showing the arrival time you set and, while live tracking is on, the truck on a map. If they share their location it adds a labeled estimate, so they are not left waiting blind.
See what your towing website would look like
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