Flatbed towing
A flatbed towing website that sends the right truck
Last updated
The short answer
A flatbed towing website should explain when a flatbed or rollback is the right truck and collect the vehicle details that decide it, such as drive type and condition. TowSitePros gives you a flatbed service page and a request form that asks for those details, so the right truck goes out the first time.
Why customers ask for a flatbed by name
Some vehicles should ride on a bed, and many drivers have been told so. All-wheel-drive and four-wheel-drive cars, lowered cars, vehicles that will not roll, electric and hybrid cars whose manual has its own rules, and cars the owner simply does not want dragged all point to a flatbed or rollback.
Your page should meet that search directly. Say plainly that you run flatbeds, what you carry on them, and how a customer asks for one. A page that only says towing leaves the customer guessing whether you have the right truck.
What the request form should capture for a bed job
The form has flatbed or rollback as its own service choice, and it asks year, make, model, color and drive type for towing jobs, plus a notes box. Encourage people to use the notes for the things that change how you load.
- Drive type: front, rear, all-wheel or four-wheel
- Whether the car runs, rolls and steers
- Whether it is lowered or has low clearance
- Where it is parked and how tight the access is
- Whether the keys and fob are with the customer
Loading realities your page can set up
A bed has an approach angle, a length and a winch, and every car is different. A lowered car may need ramps or a slower tilt, a car with locked wheels or no keys may need extra time and gear, and a car in a garage, a stacked lot or a narrow drive may not be reachable by a full-size bed at all.
Say so on the page in plain words, and tell customers to mention those things when they call. It saves a wasted trip and gives you an honest reason when a wheel-lift or a smaller truck is the better answer.
Hints, not gates: how dispatch treats truck type
You record each truck by type, and the assignment screen shows a hint when a job and a truck do not fit. An all-wheel-drive tow, a note that says lowered, or a note that says the wheels are locked will steer the hint toward a flatbed.
The hint never stops you. If you know the customer has dollies, or a flatbed is the only truck within reach, you assign it anyway. The software is a second pair of eyes, not a gate.
What to be honest about on a flatbed page
Be honest about how many beds you run and what they carry. If you have one bed and it is on a job, a page promising a flatbed to every caller sets you up to disappoint someone who is already having a bad day. Put real photos of your own beds in the site gallery, and give an honest arrival time on each job. If a flatbed is not free right away, say how long the wait usually is, in your own words, and offer the wheel-lift option only when it is safe for that car. Customers forgive a wait they were told about far more readily than a truck that turns out to be the wrong one.
Frequently asked questions
Can I offer flatbed and wheel-lift as separate services?
Yes. Standard towing and flatbed or rollback towing are separate choices on the request form and separate pages on your site. You turn on the ones you actually run.
Will the software stop me sending the wrong truck?
No. It shows a hint when a truck type and a job look mismatched, and you can still assign the truck. Dispatchers know things the form does not, so the decision stays with you.
Can flatbed towing carry its own starting price?
Yes. Each service can carry an optional starting price with a short note about what it covers, and it shows only if you switch it on. Leave it off and the page shows no price for that service.
Do customers see which truck is coming?
When they have agreed to texts, they are told which unit is coming and can follow it on a private tracking page. The page is a link, so there is nothing to install.
See what your towing website would look like
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