Roadside assistance
A roadside assistance website for jumps, lockouts and tires
Last updated
The short answer
A roadside assistance website should list each small service you actually perform, such as jump starts, lockouts, tire changes and fuel delivery, so a driver can tell you handle their problem. TowSitePros gives each service its own page and a request form that turns the call into a job with a quote and an arrival time.
One page per problem, because that is how people search
Drivers do not search for roadside assistance in the abstract. They search for the problem in front of them: a dead battery, a flat tire, keys locked in the car, an empty tank. A page for each one you actually do matches those searches and tells the visitor you handle their problem.
The request form offers jump start or battery service, tire change, fuel delivery and lockout as separate choices, next to towing. Turn on the ones you run and leave off the ones you do not, so nobody asks for a service you cannot deliver.
What you carry decides what you promise
A roadside truck is a kit on wheels, and the page should read like an inventory. Say whether you carry a jump pack or cables, a jack and lug wrench, an air compressor and lockout tools, and say what you do not carry.
The details that cause wasted trips are worth stating outright: a tire change needs a usable spare and often a key for locking lug nuts, fuel delivery depends on which fuel you carry. Many electric and hybrid cars have their own rules for jump starts, so say what you will and will not do with them.
- Jump start: a pack or cables, and what you do with electric and hybrid cars
- Tire change: the customer needs a usable spare, and the locking lug key if the car has one
- Fuel delivery: which fuel you carry, and that a wrong-fuel fill is a tow
- Lockout: the kinds of doors and keys you can handle
When the fix fails, the call becomes a tow
A jump that does not take, a wheel too damaged for the spare or a car that will not start with fuel in it ends as a tow. Say that plainly on the page, so the customer is not surprised, and treat the tow as its own job with its own quote and arrival time.
Operationally that is simple: the office logs a tow for the same customer and sends a truck. The point of saying so up front is that a driver who was told the truth about the limits of a jump is a calmer customer when the tow truck is the next thing they need.
How a roadside job runs on the board
A roadside job needs a person and a kit, not a particular kind of bed, so any unit that can carry the equipment can take it and the software does not second-guess the pairing. The job still gets a quote, an arrival time and a driver link with navigation and status buttons.
The customer can cancel from their tracking page until the truck is on scene and say why, and dispatch is told at once. That helps when a passer-by jump-started the car before you arrived, and the reason stays on the job.
Motor clubs, payment and hours
You can log roadside calls from a club as jobs and record the payer and the dispatch number. There is no digital dispatch connection, so those calls still reach you the way they do today.
Hours on the site are whatever you publish, so if nobody answers overnight, publish the hours you keep rather than promising a truck at 3 a.m.
Frequently asked questions
Can I take motor club roadside calls in this?
You can log them as jobs and record the payer and the dispatch number. There is no digital dispatch connection to motor clubs, so the call still reaches you the way it does today.
Does the site take payment for a jump start?
Not directly. You paste your own pay-online link, such as Stripe, Square or PayPal, and the customer pays there. The money and the fees never touch us.
Can I set a different price for each roadside service?
Yes. You can keep a rate for each service, with "from" prices you can publish on your site or keep to the office. A jump start, a tire change and a lockout can each carry their own.
Do my roadside drivers need an app?
No. Assigning the job texts the driver a link that works on any phone. It has navigation, status buttons, photos and the customer's messages.
See what your towing website would look like
TowSitePros is $99 a month. 7-day free trial: your card is set up when you start, nothing is charged until the trial ends, and cancelling before then costs you nothing.
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